Rights & Rules

We can help you get on and off the bus, and give you a hand with your baggage, wheelchair or mobility scooter. Just let your driver or customer service agent know at the station, and don’t be shy to ask them again if you need something during your trip, especially if you want to get off the bus during a stop.

When you book your trip, make sure you tell us if you’re traveling with a wheelchair or mobility scooter, and if you plan to sit in it during your journey. If you’re booking online, you can select this when you enter the number of passengers.

All of our buses are equipped with a wheelchair lift to help you get on board. Each Beeline Express bus can fit two passengers sitting in a wheelchair or mobility scooter (we actually remove seats to give you plenty of space). So we suggest you book your ticket as far in advance as possible to get one of the two spots on your preferred journey.

If you want to travel sitting in your wheelchair or mobility scooter, that’s okay with us. If you want to board the bus in your wheelchair and then sit in a regular seat, please let us know and we will stow the device.

The maximum weight and size of a wheelchair or mobility scooter that we can accept are:

• Weight including the passenger can range from 600 lb (272 kg) to 1000 lb (453 kg)
• Wheelchair dimensions of 30 x 48 inches (76 cm x 121 cm)
• Wheelchair dimensions of 30 by 48 inches (76 cm by 121 cm)
• Mobility scooter with dimensions of 30 x 30 x 48 inches (76 x 76 x 122 cm)
• Mobility scooter with dimensions of 30 by 30 by 48 inches (76 by 76 by 122 cm)
• Buses traveling cross border between US and Canada have the following weight range of 600 lb (272 kg) to 660 lb (299kg).

This is due to the maximum limits of the wheelchair lift. If your wheelchair or mobility scooter doesn’t fit within the dimensions above, it will need to be stored in the baggage compartment underneath the bus.  While most of our buses are equipped with a power outlet for charging personal devices such as your laptop or tablet, our power outlets do not support charging mobility scooters.

Beeline Express will secure all wheelchairs but will not deny transportation if a device cannot be secured or restrained as required by law.

If you don’t want to travel seated in your wheelchair or mobility scooter, we can store it for you in the baggage compartment. Mobility aids such as canes and walkers can travel inside the bus with you but only if they can be safely stowed in the overhead compartment because. Mobility Ads that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.

The maximum dimensions for a mobility aid to go in the baggage compartment is 33” x 33” x 48”. The maximum weight for mobility aids is 200 pounds. Mobility aids that exceed either or both of these dimensions will not be accepted.

Ask a customer service agent for a claim check if your mobility aid is stowed in the baggage compartment. Assistive devices are not considered extra baggage and are transported free of charge unless you have more than one, in which case the second device would be considered additional baggage and subject to a charge.

Under the federal baggage tariff, if an item placed in the baggage compartment is damaged or lost, the maximum reimbursement of $250.00 is allowed per adult ticket purchased. To purchase excess valuation, ask a customer service agent at any of the terminals at the beginning of your trip. This applies to any mobility aids stored in the baggage bin.

Please arrive at the station or bus stop in plenty of time for us to store your wheelchair or mobility aid, which will help us get away on time.

If a part of your trip will be on a connecting carrier, you should know that the other carrier may require 48 hours advance notice in order to provide an accessible bus. If it is less than 48 hours between booking and the trip, an accessible bus might not be available at the transfer point. We strongly advise you to contact the non-Beeline Express bus operator to make sure a lift bus is available before starting your trip. Your ticket/itinerary will indicate if a connecting carrier other than Beeline Express is operating part of your trip.

You can find other carrier’s contact information at ADA Interline Carrier Contact Information.

You can travel alone on Beeline Express buses as long as you can travel independently and don’t need assistance of a personal nature such as help using the restroom, dispensing medication or constant care during travel. We can’t provide this level of assistance so if you need it, you may prefer to bring a personal care assistant with you.

We’re happy to help you with any reasonable request during a stop, such as getting on or off the bus, and retrieving your wheelchair or other assistive device for you. Just ask your driver or customer service agent. It’s also a good idea to let your driver know before your trip if you’re going to need help during stops as it helps us serve you better.

We welcome service animals on board Beeline Express buses (they always seem to enjoy the ride too).

Service animal means any guide dog, signal dog, seizure response dog, psychiatric service dog, sensory signal dog or other animal individually trained to assist, work or perform specific tasks for an individual with a disability.

The service provided by a Service animal, includes, but is not limited to, guiding individuals with impaired vision, alerting individuals with impaired hearing to intruders or sounds, standing guard over the individual during a seizure, detecting the onset of a psychiatric episode, providing minimal protection or rescue work, pulling a wheelchair, fetching dropped items or disrupting repetitive movements that are common to individuals who are autistic.

Please be advised that service animals must remain on the floor within your personal space which is the area around your feet. Service animals may not occupy a seat, sit in a customer’s lap or protrude out into the aisle.

You should keep your medicine with you on the bus at all times – please don’t put it in your checked baggage as we can’t take any responsibility if it gets lost or if it is not accessible to you.

It’s fine to bring portable oxygen and respirators onto Beeline Express buses. You can bring up to 4 canisters in total (2 on the bus and 2 in the baggage compartment), as long as they’re no bigger than 26 inches long and 4.5 inches high (66cm x 11.5cm). Oxygen canisters stored in the baggage compartment must be in protective cases with safety caps on the valves. You’ll need to make sure you have enough oxygen for your journey, and it’s up to you to arrange refills in route if you need them.

Beeline Express is committed to protecting your rights. If you’d like to speak to someone about your rights as a Beeline Express customer or to make a complaint, please call us at 316-201-6700 or email us at j.lynch@govillagetravel.com.

We will investigate all complaints and will make every effort to respond within 30 days.